Refund Policy

1. One payment, one digital film

Each order costs $9.90 USD and covers one 24-second AI-generated film. There is no subscription or automatic renewal. A film is digitally delivered through the website for download. This policy is part of our Terms of Service.

2. When you can request a refund

• Unused purchase: request cancellation within 14 calendar days of payment if generation has not started. We will refund an eligible unused order.
• Technical failure or non-delivery: a failed task may be retried on the same paid order without another payment. If technical problems prevent us from delivering a working film, contact us for a retry or refund. You do not have to purchase another order to report a failed one.
• Duplicate charge or incorrect amount: send the affected order details so we can verify and correct the charge.
• Defective or materially misdescribed film: contact us with the issue so we can assess a remedy, which may be correction, replacement or refund as required by applicable law.
• Unrecognized payment: contact us and your payment provider promptly. Do not send full card numbers or card security codes.

For routine requests, contact us within 14 calendar days of the charge. This period does not shorten a longer statutory right or prevent you from reporting a delivery problem discovered later.

3. Completed or in-progress films

A completed AI film may differ from the reference in likeness, movement or creative details. A change of mind or preference for another aesthetic does not by itself guarantee a refund after generation starts or a usable film is delivered. This does not exclude refunds or other remedies required for defects, non-delivery or a misleading description.

Starting generation does not, by itself, waive any statutory cancellation or withdrawal right. Any consent or acknowledgment required to begin digital delivery during a statutory withdrawal period must be obtained separately as required by law.

4. How to request help

Email zhao031119@gmail.com with the subject "Refund request" and include your account email, order number, charge date and a short description. You can also use account support. Email support is available without signing in.

We will review the order and explain the outcome or any information needed. No automated refund approval or fixed support response time is promised.

5. Refund processing

Approved refunds are submitted through Waffo to the original payment method where supported. We confirm when the refund request has been submitted; settlement time depends on Waffo, the payment network and your bank. If it has not appeared after 10 business days from confirmation, contact us so we can trace the status. This is a follow-up threshold, not a guaranteed settlement time.

The refunded order can no longer be used to start or retry a film. Currency conversion differences or bank fees depend on your payment provider and applicable law.

You may contact us before opening a dispute so we can investigate, but this does not limit your rights with a bank, payment provider or consumer authority. Mandatory consumer rights take precedence over this policy.

Operator

Zombie AI Video is independently operated by an individual. Product, payment and refund support: zhao031119@gmail.com.